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Position Summary:

Sale Supervisor manages one or more departments in a supermarket AGM to reach target of Turnover, department operations and ensure the best customer service as AGM values.

Education: College

Software skills: Word, Excel, Power point

English : Intermediate or Toeic 500

1 - 3 years of experience as a Supervisor, preferably major in retail (Supermarket, CVS) FMCG, F & B, Sales

Key Requirements/ qualities

Good communication skills

Excellent selling skills, including closing ability

Quick-minded, strong problem-solving skills

Negotiation & Persuasion Skills

Good observation skills

Good understanding of knowledge of the department at store (Beverage/FMCG/F&V/ Marketing/ Customer service)

Job Functions

Customer Service

Implement and enforce the AGM policy in the interests of customers

Introduce products to customers and actual promotion mechanism of the on-going campaign

Control the presentation, the cleanliness and the storage for a perfect fit of the department from the opening to closing

Offer the best choice with good orders and reception at the good time in respecting the schedule approved to minimize out of stocks case.

Set up a readable presentation, product display that facilitates the client's choice and purchase with respect of assortment structure (number of items by category, number of facing, etc)

Highlight the products in promotion, help creating the event to attract and retain customers

Alert Store Manager, CRM supervisor of customer complaints and find solutions to ensure customer satisfaction

Optimize the good relationship with the customers to retain loyal customers and increase average basket

Promote the values of AGM & identify current and future trends that appeal to consumers

Economic performance

Set goals (results of TO, damage rate) for your department together with Store Manager

Conduct ongoing analysis of the results: turnover, margins, daily costs, inventories, personnel costs, overheads.

Monitor orders according to forecast and stock of goods and decrease the number of outs of stock to the maximum

Implement and enforce procedures of products reception, storage, ordering and shelving in respecting of the good procedures

Help to create attractive promotion display in seeking performance => to show initiative in this area

Control the shelf-life in respect of FIFO, expiry dates of the products, immediately remove the products that are visible deterioration or unfit for consumption, as well as expired goods if any

Watch and make sure that the goods to be sold in your department are in strict compliance with the law and any regulations or standards

Ensure that the obligations of display, labeling and billing with correct & enough price tags, labels, product information

Implement the site plan and planograms

Utilize information technology to record sales figures for data analysis and forward planning.

Staff management

Provide for the team organization (schedule, number of staff, tasks ...) in relation to events and seasonality by a good approach: study the offer, setting quantities, delivery dates, planning locations of centers of attraction, size of facings ...

Supervise the work of the team on the following tasks: cleanliness, service standard, shelving, facing, etc

Expand the versatility and knowledges of employees

Explain and join the team to various changes (respect of flow of goods, procedure, reception, planograms ...) by using the communication

Organize the evaluation of team by performing the following report: 1 KPI report per month for the store staff with the validation of the SM

Identify career development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company

Provide training as needed

Develop team spirit and conviviality in store.

Coach, counsel, recruit, train, and discipline employees as required

Others:

The maintenance of assets, respect the rules of safety, health and other laws and regulations

Study the competition and customer's behaviors (observation practices, benchmarking of new ideas, price competition ...)

Search for any point of improvement, identify the actions plans

Other tasks are given by Store Manager/AGM Director

 Relationships:

Internal: Store, Operations, Marketing, HR, Purchasing

External: Customers, Suppliers and competitor observation.