AloViec.com - Alo Có Việc Nè !!

Position Summary:

Sale Supervisor manages one or more departments in a supermarket AGM to reach target of Turnover, department operations and ensure the best customer service as AGM values.

Education: Culinary school diploma or BS degree in Business Administration/ hospitality

Software skills: Word, Excel, Power point

English : Advanced

At least 3 years of experience as a Manager/ Supervisor, preferably major in F & B, hotel, restaurants

Key Requirements/ qualities

Excellent verbal communication skills in both English & Vietnamese

Proven working experience as restaurant/longue manager

Quick-minded, strong problem-solving skills

Negotiation & persuasion Skills

Good observational & organizational, customer-oriented skills

Good management skills

Good understanding of restaurant/lounge operations, F&V, Marketing & Customer service

Good knowledge about Western cuisine

Computer literacy and familiarity with restaurant/longue management software

Strong leadership, motivational and interpersonal skills

Good & professional appearance

Bartender skills is a plus

Job Functions

Delegate, manage, and supervise the staffs to make sure smooth running operations of the entire longue

Organize and supervise shifts of the staffs including their attendance, appearance, presentation, etc.

Maintains ambiance by controlling lighting, cleanliness, background music if any, linen service, glassware, tableware, and utensil quality and placement; monitor food presentation and quality.

Carry out on-job-training for all service staffs within working hours

Plan menus for the day by consulting with chef; estimates food costs and profits; adjusts menus if needed

Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures in compliance with company policies & legal regulations; maintain security and sprinkler systems; ensures high level of hygiene at all times in all service areas

Manage the staffs well by orienting, training, assigning, scheduling, coaching, counseling, and rewarding or disciplining employees and provide feedbacks to keep them upbeat and productive

Communicate job expectations to the staffs by planning, monitoring, appraising, and reviewing based on their performance;

Ensure customer-service standards; resolve problems; complete audits;

Identify the trends in longue industry, determine or propose actions for system improvements; implement changes to promote the brand

Deliver superior guest services and ensure absolute customer satisfaction, handle effectively customer enquiries and complaints (if any)

Estimate consumption, forecast requirements and maintain inventory of the lounge

Control costs and minimize waste

Nurture a positive working environment and lead by example

Report on traffic, turnover of the stores

Other missions assigned by Store Manager/ director

Relationships:

Internal: Store, Operations, Marketing, Purchasing, HR

External: Customers, Suppliers and competitor observation.

Ứng viên quan tâm vui lòng gửi CV qua email hien.lmt@annam-gourmet.com hoặc số điện thoại 0966692706 gặp Ms. Hien